Terms and Conditions
By ordering from Furniture Store NYC, Inc. ( www.sofabednyc.com), you agree to the following Terms and Conditions:
SALES AND ORDERS
Furniture Store NYC, Inc. is a New Jersey Entity, therefore, all
purchases made by New Jersey residents will be charged a 7% sales tax.
Because Furniture Store NYC conducting direct business in NYC, therefore we must collect NY
Sales Taxes 8.875%. All prices are subject to change without any
prior notice. Customers credit cards will be charged on the day the
order has been placed.
Furniture Store NYC, Inc is not responsible for any delays
regarding delivery due to weather conditions, manufacturer delays or
other non store related issues. It is the customers responsibility to
make sure that the merchandise he/she orders fits into their location.
Customers are encouraged to double check with a sales representative
from Furniture Store NYC, Inc. regarding dimensions of the product(s)
being purchased.
Furniture Store NYC, Inc. is not to be held responsible for any
issues regarding slight color variation of the delivered items and
online pictures. ( due to PC/Monitors resolutions, age, etc. )
CANCELLATION OF ORDER
If by any reason a customer wants to cancel his/her order, the
customer has to notify Furniture Store NYC, Inc. within 24 hours from
the time/date of purchase. If by any reason Customer canceled the order
after 24 hours from the time of purchase Furniture Store NYC will
charge 20%( Twenty Percent) Cancellation Fees from the total of purchase
amount.
If order was delivered and Customer does not satisfied with
product and wants to cancel the order and return any product(s),
customer will be issued refund ( within 5 business days ) minus
Cancellation Fees of 20% (Twenty Percent), minus delivery charges for
this order ( if any ).
DELIVERY
All merchandise will be delivered upon agreement
with the customer. All details of the delivery have to be added to the
purchase invoice. Always inspect your delivery upon receiving it, our
delivery personnel will help you make sure there are no damages. After
signing the satisfaction of the delivery, Furniture Store NYC, Inc. is
not to be held responsible for any damages or issues with purchased
product.
SHIPPING
Small Items, home decor, mirrors, stands, etc, can be
shipped per customer request via Fed Ex or UPS. Furniture Store NYC,
Inc. is not to be held responsible for items sent by Fed Ex or UPS.
EXCHANGE POLICY
Every furniture and bedding products at
Furniture Store NYC, Inc. sells is a NEW product. Furniture Store NYC,
Inc. has a very strong return and exchange policy. If Customer decide
to Exchange any products after getting delivery (only at the time of
delivery ), client has rights to refuse and find different furniture
product. If this happened, client will be responsible for Exchange Fees
20% (Twenty Percent ) of purchase price and Delivery Charges. Client
will be charged another delivery charges for new order. All furniture
products are opened and inspected upon delivery. If a furniture product
is damaged upon arrival Furniture Store NYC, Inc. will exchange it
without additional charges.
NON EXCHANGEABLE
Other, than furniture products like: Mattress, pillows or
Special Orders at Furniture Store NYC are nonexchangeable and non
refundable. All Special Orders and Mattresses sold per order and made
per order. If Special order has Manufacturer defect, Furniture Store NYC
will exchange at no cost to customer. Exchange of Special Order can
take from 1 week to a 3 months.
RETURN POLICY
Every furniture and mattress products at Furniture
Store NYC, INC. sells is NEW. Customer's have the right to return
furniture products within 15 days after their delivery date. Mattresses
and pillows does not have return policy. All furniture product(s)
returned must be in the original condition and packaging as received.
Refund of your order will result in a 20%(Twenty Percent) Cancellation
Fees and minus delivery charges for this order ( if any). No refund will
be issued to Mattress or pillow orders.
WARRANTY POLICY
Product(s) is covered under a limited 1-year
manufacturer's warranty. Additional warranty information is usually
included in the boxes. Mattress and bedding product are under 10, 15
years non pro rated Warranty. If you have any additional questions or
concerns regarding product's warranty please call our toll free number
at 866-647-8070
SECURITY POLICY
We receive your information when you register on
the site, place an order, enter a contest or sweepstakes, respond to a
survey or communication such as e-mail, or participate in another site
feature. When ordering or registering, we may ask you for your name,
e-mail address, mailing address, phone number, credit card information
and/or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill
the gift purchase. The information we collect about gift recipients is
not used for marketing purposes. Like many websites, we use "cookies" to
enhance your experience and gather information about visitors and
visits to our websites. Please refer to the "Do we use 'cookies'?"
section below for information about cookies and how we use them.
We may use the information we collect from you when you register,
purchase products, enter a contest or promotion, respond to a survey or
marketing communication, surf the website, or use certain other site
features in the following ways:
To personalize your site experience
and to allow us to deliver the type of content and product offerings in
which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions. To administer a contest, promotion, survey or other site feature.
If
you have opted-in to receive our e-mail newsletter, we may send you
periodic e-mails. If you would no longer like to receive promotional
e-mail from us, please refer to the "How can you opt-out, remove or
modify information you have provided to us?" section below. If you have
not opted-in to receive e-mail newsletters, you will not receive these
e-mails. Visitors who register or participate in other site features
such as marketing programs and 'members-only' content will be given a
choice whether they would like to be on our e-mail list and receive
e-mail communications from us.
We implement a variety of security measures to maintain the safety of
your personal information. Your personal information is contained
behind secured networks and is only accessible by a limited number of
persons who have special access rights to such systems, and are required
to keep the information confidential. When you place orders or access
your personal information, we offer the use of a secure server. All
sensitive/credit information you supply is transmitted via Secure Socket
Layer (SSL) technology and then encrypted into our databases to be only
accessed as stated above.
We do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information unless we provide you with advance
notice, except as described below. The term "outside parties" does not
include www.sofabednyc.com.
It also does not include website hosting partners and other parties who
assist us in operating our website, conducting our business, or
servicing you, so long as those parties agree to keep this information
confidential. We may also release your information when we believe
release is appropriate to comply with the law, enforce our site
policies, or protect ours or others' rights, property, or safety.
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